FAQ

Q: Do I have to do a video chat?

 

While a video chat is not mandatory, it is important to note that a visual representation of the issue aids technicians in better understanding and addressing the specific nature of the problem you are experiencing.

 

 

Q: What happens if my device isn’t fixed?

 

Please note that Better Help for Tech does not operate as a repair or warranty company. Our primary mission is to offer assistance and enhance your comprehension of everyday technology challenges.

 

 

Q: What happens if I run out of time in the call?

 

In the event that your call concludes before all your concerns are addressed, rest assured that we value your time. You can always schedule a follow-up session or utilize our additional support channels to ensure all your questions receive the attention they deserve.

 

 

Q: Should I know anything about tech?

 

No prior knowledge about tech is necessary. Our experts are here to assist users of all levels of technical proficiency. Whether you're a seasoned tech enthusiast or just getting started, we're committed to providing support tailored to your specific needs

 

 

Q: Can I call or do I have to schedule an appointment?

 

No, to ensure personalized attention and efficient service, we want you to schedule an appointment through our online platform. This allows us to allocate dedicated time to address your specific needs and provide comprehensive assistance.

 

 

Q:How is the service charged? Is by the amount of questions? Or difficulty of service, or by time? 

 

Our service is charged based on the allocated time for your appointment. This ensures a transparent and straightforward billing process, allowing you to receive comprehensive assistance without concerns about the number of questions or the complexity of the service. We value your time and are committed to providing a fair and efficient support experience.